FAQ

Articles

• The application is slow, what can I check myself?
• Closing a posting period: when to use which option?
• Server error (500) when signing in through Single Sign On
• I want to match an invoice but the goods have not yet been received, what now?
• The invoice does not match due to a minimal difference, can it still be matched?
• The invoice I am looking for has already been completed, can I still use it?
• I miss an invoice to approve, where can I find it?
• When do I choose a Percentual coding template?
• When do I choose an Absolute coding template?
• When is the best moment to close a period?
• How can I unlink an invoice as an attachment?
• The attachment is not shown. How do I make it visible?
• I accidentally declined an invoice, can I reverse this?
• I accidentally approved an invoice, can I undo this?
• I am a substitute but I am (almost) absent myself, is that a problem?
• I expected to have to take over invoices, but I have not received anything yet, how is that possible?
• I entered the wrong date in my Out of Office, can I still change it?
• Can I cancel a previously created Out of Office?
• What to do if the content of the invoice is not correctly recognized, but is clearly stated on the received invoice?
• What to do if the vendor is not recognized?
• What to do if the vendor is not recognized and the IBAN, VAT number and Chamber of Commerce are clearly stated in the invoice?
• What to do if a vendor's invoice does not contain an IBAN, Chamber of Commerce or VAT number?
• What to do if the invoice line data is not recognized?
• Multiple VAT is not recognized, what now?
• Only the first and last page of the invoice have been recognized, what now?
• What to do when the vendor's secure PDF is not recognized?
• The vendor has delivered one PDF containing several invoices, what now?
• The supplier has delivered one PDF with an attachment, what now?
• In specific cases a PDF is not or not fully displayed by PDF.JS.