When the identifying fields are correctly included in the master data and are clearly present on the invoice, but the vendor is still not recognized correctly, it is possible that these fields are shown in a picture in the PDF. If Smartscan has not found any identifying fields, it automatically uses OCR. However, if at least one identifying field is found, OCR will not be used. And this identifying field may be incorrectly recognized. In this case, OCR will not be used, but also, the vendor is not correctly identified. In this case, you cannot change the template or the master data yourself. It is not possible to learn in the identifying fields using a vendor template. For further improvements in the scan and recognition process, please contact an ISP Scan Consultant.
If no identifying field is found by Smartscan, the invoice will be viewed by OCR. Since this involves automated character recognition, it could be that there is an error. For example, a 0 can be recognized as an O, so that the vendor may not be recognized correctly. In this situation you can also let your scan consultant know.
To be sure whether the invoice with which you encounter problems has been recognized by means of OCR, you can request the document properties in the PDF view of the invoice (via the tools menu). A number of properties of the document are shown in a pop up. When PDF Producer mentions "ABBYY", you can assume that the invoice has been viewed via OCR. You can then also pass this on to your scan consultant. If this field contains something other than ABBYY, it means that the invoice was not viewed by OCR but by Smartscan.
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All frequently asked questions are listed in the section FAQ.