Scenario 1. PDF is not shown at all
- Setup: Internet Explorer 11 with an Intel HD 4400 graphics card
- Symptom: Viewer shows a white screen instead of the PDF
- Solution: Enable software rendering instead of GPU rendering
Scenario 2. PDF is partially displayed / not displayed
- Setup: Google Chrome with a VMWare SVGA 3D card
- Symptom: Viewer does not show the PDF in its entirety, address details and invoice lines are missing in the example
- Solution: Disable Accelerated 2D canvas
More information
All frequently asked questions are listed in the section FAQ.