Screenshots can help us identify the problem you're experiencing. You can add a screenshot as an attachment to your ticket or e-mail. Click here to send us a ticket.
Follow the instructions below to capture and save a screenshot.
Windows
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Use the keyboard shortcut [Win+SHIFT+S] or locate the key with the text 'PrtSc' on your keyboard and press it.
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Depending on the method used, there may be no visible indication, but a screenshot will have been taken in the background.
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While creating or updating a ticket, the image can be pasted using CTRL+V.
Mac
- Find the following keys on your keyboard: command, shift and 3.
- Take a screenshot by pressing this key combination once.
- Your new screenshot has been placed on your Mac's Desktop. Add this file as an attachment to your new ticket or e-mail.