Introduction
This document provides an overview of the changes made to the ISPnext Help Centre. The aim is to be transparent about adjustments so that users and colleagues can see what has changed and when.
New changes are added at the bottom of the table, with the most recent change at the top.
Changes
| Date | Category | Explanation |
|---|---|---|
| 16-09-2026 | Helpcenter | Reorganisation of Help Centre articles |
| 04-09-2026 | Helpcenter | Updated design rolled out |
| 04-09-2026 | Idea Portal | New Idea Portal rolled out for Key Users |
| 03-08-2026 | Help Centre | Categories re-sorted. New category "Help Centre" added, with articles about using the Help Centre |
| 01-07-2026 | Tickets | Location to respond to a ticket moved to the top of the screen. Scrolling is no longer necessary |
| 01-07-2026 | Tickets | Sorting of responses adjusted. Newest response now appears at the top |
| 01-07-2026 | Tickets | Ability added to select and sort columns yourself in the "Requests" overview |