nextAI is ISPnext's AI platform. It supports users in processing and analysing information and generating, among other things, proposals, insights and summaries.
In this article, we explain what you can expect from nextAI, which general limitations apply and which checks are required to use the functionality responsibly.
Support from AI
The output of nextAI is intended to support users. Despite the checks and validation applied, AI-generated results may be incomplete, inaccurate or incorrect.
The quality of the output may be affected by, among other things:
- the quality and completeness of the information provided;
- unusual documents, structures or languages;
- missing context;
- unclear or contradictory source information;
- technical or functional limitations of the AI technology used.
nextAI therefore does not replace the user's substantive assessment and responsibility.
Human oversight
Always check AI output before it is processed further or used for decision-making. AI output must not be used as the sole basis for a final financial, contractual, legal or other binding decision without appropriate human oversight.
Users must have sufficient knowledge, information and authority to assess the output. Where necessary, it must be possible to correct, reject or disregard the output.
Responsibilities
ISPnext is responsible for the design, integration, security, validation, monitoring and support of nextAI.
As a customer, you are responsible for:
- lawfully providing and using documents and data;
- correctly setting up and managing user permissions;
- using nextAI within the agreed and supported purpose;
- checking, correcting or rejecting AI output;
- assessing whether the output is suitable for application within your own business process;
- preventing AI output from leading to a binding decision without appropriate human oversight;
- reporting errors, unexpected results or possible incidents.
The user is responsible for using the service within the permissions granted and for assessing the output before it is processed further.
Data protection and security
nextAI is integrated into the ISPnext platform and uses Microsoft Azure AI services within the Azure environment managed by ISPnext.
ISPnext and Microsoft do not use customer data to train the generative AI models of nextAI. They process customer data in accordance with the contractual, privacy and security agreements.
ISPnext's existing security measures, including access management, logging, monitoring and incident management, also apply to nextAI.
Availability and changes
The nextAI functionality available may vary by ISPnext module, configuration and contractual agreement. ISPnext may modify the functionality to improve its quality, security, reliability or ease of use. ISPnext publishes material changes in the release notes. If a change affects customers' use or responsibilities, ISPnext informs the customers concerned through the usual customer communications.
Reporting errors, questions or concerns
Report errors or unexpected results to ISPnext Support when:
- information is processed incorrectly or incompletely;
- AI output does not correspond to the available source information;
- unexpected, inappropriate or potentially undesirable output is generated;
- you suspect that data has been processed incorrectly;
- you have questions or concerns about the use of nextAI.
Where possible, include the following in your report:
- the ISPnext module used;
- the functionality concerned;
- when the issue occurred;
- a description of the expected and actual result;
- relevant screenshots or other information that can be used to investigate the issue.
Do not share additional sensitive data in a Support report when this is not necessary.
ISPnext assesses reports according to the regular Support and incident management process. Relevant reports are used for investigation, improvement, monitoring and, where necessary, reassessing the risks and measures relating to nextAI.