Are you experiencing problems logging into the ISPnext BSM platform?
Here are some common causes and solutions to quickly regain access.
Check your login credentials
Make sure you enter the correct username and password, including capital letters, special characters, and also check your keyboard settings. Use the 'Forgot password' option if you have forgotten your details.
Clear cache and cookies
Delete your browser's cache and cookies and restart it to prevent login issues caused by outdated data stored in the browser. To read how to do this, click here
Account lockout and permissions
Too many failed login attempts can temporarily lock your account. Contact your organisation's application administrator or system administrator to check your account status and access rights.
Check server status
View any notifications about maintenance or updates that might affect availability on the status page (click here).
Summary and next steps
Follow the above steps to resolve most login issues.
If the problems persist, please contact one of the designated persons within your organisation who can create tickets with ISPnext Support.