Step 3: Documenting the complaint

Once you have created the 8D report, you will automatically be taken to the 'Report' tab of the report details. Here you can once again see the basic information you provided when creating the report.

You also see two sections: D1 and D2.

Report

In D1 - Problem description, you register more information about the product and the problem. The information you enter here will be visible to the supplier in the Supplier Portal. It is important that you carefully describe what the problem is exactly. You can also upload attachments on the right-hand side of the page.

In D2 - Problem consequences, you register the action that you would like to be carried out by the supplier. An example of this is the delivery of a missing product. The supplier will also see this information in the Supplier Portal.

In Step 4 we will send out the report the supplier.