As soon as the supplier has taken action and has sent the report back via the Supplier Portal, you will receive an email about this. From that moment, the 8D report is visible in the overview 'Supplier reaction'.
Containment action
Under D2 - Containment action, you can see which action the supplier indicates to take to solve the problem.
Root cause problem solving
Under D3 - Root cause analysis you can see which business units at the supplier this situation has had a certain impact on. The supplier indicates this for the following components: People, Methods/procedures, Equipment, Material, Environment and Measurement.
The supplier also indicates in five steps why this situation arose.
With D4 - Corrective actions, the supplier indicates which action(s) the supplier takes to correct the error, and under D5 - Preventive actions, the supplier indicates which action(s) are taken to prevent this situation in the future.
Finally, with D6 - Verification, the supplier indicates which action(s) the supplier is taking to check whether the steps from D4 and D5 are being carried out.
Review and closure
In D7 - Final closure you enter a comment about the actions of the supplier, enter a quality manager and finally click on 'Close review'. The quality manager will receive an email, after which step D8 can be completed by the quality manager. The quality manager can enter any final comments here and assign a final score to the report.