I have forgotten my password, what now?

The article below pertains to Source to Contract (S2C) for the following applications and/or module(s):

Vendor Management
Contract Management
Supplier360
Sourcing
Spend Analytics

When you have forgotten your password, it is possible to set a new password. You will need access to the email address linked to the ISPnext user account that needs to be recovered.

Follow the instructions below to set a new password.

1. Navigate to the login page for your environment, if you have received an invitation email, follow the login page link in the email.
2. Click on the 'Forgot Password' button, at the bottom of the login form.
   
3. Enter your username, and click on the 'Send Password' button.
   • You must already have an account and know your username. In case you don't know your username, or don't have an account, reach out to your application manager.
     ISPnext Support is not able to provide any account details.
4. Click on the link you receive at the specified email address.
5. The password must be entered twice the same, and must meet the following requirements:
   • At least 8 characters
   • At least 1 digit
   • At least 1 uppercase letter
   • At least 1 special character
   • Not a password previously used within the ISPnext application
6. Click on the 'Log In' button.

Your password has been successfully reset.

I receive a message that the token has expired, what now?